The entertainment, travel and hospitality industry keeps customer experience at its centre. All these industries implement technological advancements (both hardware and software) to offer the end customers an enriched customer experience, manage expenses, increase efficiency and quantify the impact of these advancements on the business growth and productivity. Hospitality and entertainment include segments like hotels and lodging, food and beverages, recreation and entertainment, travel and tourism, sports and entertainment, and performing arts companies. The advent of technology has transformed the entertainment industry and is driven by innovation in content delivery and new platforms. Travel, on the other hand, is characterized by corporate travel, commercial travel, and advancements in airports and air travel.
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